Technology Support

Quectel All-around Service Support Helps You Success

Quectel is committed to providing all-around support from the development phase to the end of mass production. Even after successful product integration, our customer support team remains available to answer questions via email or telephone.

Quectel stands behind our promise to deliver timely and high quality service. It is customer satisfaction that matters the most. This goal is achieved via:

  • Evaluation Service is dedicated to providing expert assistance for the customer in the process of choosing the right products. Before recommending a right product, Quetcel project managers will evaluate and analyze the customer’s demands carefully and deeply in order to reduce human resources cost for the customers.

  • Technical Support Services are designed to reduce development time, costs and risks, allowing our customers to remain competitive with products that meet market requirements. Quectel technical support with schematic diagram, PCB, circuit reference design as well as EVB board, device driver, upgrading tool to accelerate the customer’s product development.

  • Design Review is designed to cooperate with the customer to review the schematic diagram, RF design and PCB layout. Leveraging Quectel’s experts and design experience, Quectel can help customer shorten time-to-market and reduce the risk in product design.

  • I. Conceptual Design Phase

    Services include but not limited to the following:
    ▪ Technical support in the pre-sales module selection
    ▪ Recommend suitable modules according to customer’s needs
    ▪ Regular Seminar/Webinar/Visit at customer premises
    ▪ Provide technical training to distributor/customer
    ▪ A full range of technical documents for numerous applications
    ▪ Provide customer with module’s technology demo videos
    ▪ Experienced R&D team is always ready to support customers

  • II. Design in Phase

    Services include but not limited to the following:
    ▪ Offer general reference design to customers
    ▪ Design review for the schematic diagram/RF design/PCB layout
    ▪ Material recommendation: antenna, main chipset and components
    ▪ Software process review and bug solving
    ▪ Ensure customers stay connected with our technical support representatives during the design in phase

  • III. Prototype Phase

    Services include but not limited to the following:
    ▪ Provide performance tests for customers, including baseband testing, RF testing, antenna testing, EMC testing and reliability testing
    ▪ Recommend peripheral component suppliers with high price to performance ratio to customers
     
    Materials Recommendation Quectel recommends the proven peripheral materials of modules and the component suppliers with highly reputation for the customer. Our aim is to share marketing information with the customer and ensure the customer has the high quality materials. 

Quectel Technical Support Service Standard

Quectel Test Environment